Consumer Protection Portal

Complaints & Feedback Gateway

At Mnyivindi Microfinance Company Limited, your trust is our most valued asset. If you have faced issues regarding our loans, service quality, or operational procedures, let us know directly so we can make it right.

Submit a Complaint

Please fill out this form accurately. Our internal compliance team reviews all submissions within 48 business hours.

Alternative Channels

You can also lodge complaints directly through our primary regional contact nodes or governing regulatory pathways.

Call Compliance Desk
+255 766 295 492
Monday – Friday (8:00 AM – 5:00 PM EAT)
Direct Email Delivery
Send explicit documentation to:
complaints@mnyivindi.com
Walk-In Office Visit
Visit our corporate team in Mwanza
Regulatory Assurance

Mnyivindi is fully licensed under Tier 2 regulations by the Bank of Tanzania (License No. MSP2_0335). All consumer complaints are handled transparently according to strict compliance guidelines.